The Apple Wallet’s location services preferences only have the same two options as the UA app: Never or While Using.

Very strange that people are apparently using the same iOS and same UA app version but only some are getting even the option to display b.p.’s on the lock screen, with or without location services.

 

Just an update on yesterday�s trip.

Didnt add my BP to passbook until I was at the airport - didn�t have a chance, so can�t confirm either way if that was working. However, I had a connection at ORD. Leaving in the original flight, no changes so BP was there. A few minutes after arriving at ORD, got a gate change for the connecting flight, clicked on the notification, and it went to the BP circling the new gate - which is what used to happen with Passbook when it began. However, lock screen only had segment that was already complete. Opening wallet, it appears that the BPs for segment 1 and 2 were split into two groupings. Furthermore, the Onward BPs didn�t have the �show on lock screen toggle�, so apparently wasn�t going to be there. I waited a while, flight that was already complete BPs dropped from lock screen, but still available in wallet and new BPs wouldn�t show on lock. Was hoping deleting the first flight BPs would help, but it didn�t, so had to delete the onward flight BPs from passbook and re-added. This time, it re-added BPs from both completed and upcoming flighrt, but upcoming flight BP showed in lock screen.

For more practice, flight departs gate and they call MX while onboard, they find a new plane and gate change. That gate change doesn�t show up on passbook BP, but reflects in BP on UA app. But pass drops from lock screen again. Boarded the flight with the BPs with the wrong gate info. On it fine, but had to access manually.

 

At this point, it’s not even worth the hassle. Easier just to unlock one’s iPhone and use the UA app.

 

Still a problem.

Situation: Pass is in Apple wallet, and gate change notification occurs:
-“Suggest on lock screen” option for pass disappears
- If part of an itinerary with multiple segments, pass wil mis-sort

Workaround:
- When gate change notification arrives, find the pass in Wallet and delete it

 

I've taken to leaving the original pass in the wallet and double-tapping the home button to bring up Apple Pay, then I swipe down to the boarding pass and leave it open. Seems to work well enough as the QR code doesn't actually change, though the gate information and such displayed is often wrong.

 

Mine worked just fine today, although a gate change caused boarding pass #2 to decouple from b.p. #1 in Wallet, which isn’t a big deal (and is a big improvement from the old disappearing b.p.). The UA app has been updated several times in recent weeks but I haven’t updated iOS since sometime in January.

 

After working fine yesterday, today’s two boarding passes didn’t appear on my lock screen, and “suggest on lock screen” oddly wasn’t even an option. I deleted and re-added them, but they’re still not appearing.

 

 

Could this be fixed?

I had a gate change this morning, and my pass stayed on the lock screen! I think it may be fixed.

Last weekend I was able to direct message with United on Twitter about this. I sent annotated screen shots which they said would go to the mobile app team. Don’t know if that helped, because I’ve done it before with no results. But now seems working.

Im actually hoping for a gate change on my connection now, just to confirm it is working.

 

Last week, when I had a gate change on my connecting segment only (2/2). Notified when I was getting off flight 1, and swiped the notification and it circled the gate number where the change was (just like on day 1 of wallet passbook. However, first, the BPs (for 3 of us) on the connecting segment were now grouped separately from those from the first flight within wallet, And secondly, only the first segment BPs showed on lock screen, not the upcoming flight. Used to having to toggle 'show on lock screen' on and off - but that setting was gone. Tried restarting the phone, then deleting first flight BPs, but nothing changed. Ended up having to delete then re-add the upcoming flight BPs.

Note that the passes never updated after boarding, deplaning and getting a new aircraft/gate change (though to be fair, even the screen on the new gate had our correct flight info, but said "flight closed" even before re-boarding began).

 

The last UA app update was a week ago and it still wasn’t working consistently for me as of two days ago, as noted above. I haven’t yet updated to iOS 11.2.6, which is also about a week old. Have you?

 

Just tried it and it works fine.

When will they have electronic bag tags?

 

As of today, I still have the problem. UA passes disappear, move around, and also join older trips ... sometimes taking other UA passes with it. I just had one today 3/3/18 move down, grab two other random UA passes from 2017 and created a stack of 5 passes together.

The following airlines all work perfextly with wallet:
Aegean
SKS
Air India
easyJet
Lufthansa
Air Canada

All my memberships also work flawlessly and never move.

Only UA passes disappear and move.

I cannot find a common cause. It�s random. I just don�t use wallet anymore. I can�t trust it.

 

I am on iOS 11.2.6.

I suspect that may not be relevant here. The issue may be with how United formats the Pass when it sends the updated pass to your phone. (The pass is basically a package, and most of its contents are described in an embedded JSON structure. There is a lot in here, including the ID that allows wallet to stack passes together that are part of the same trip.) If there is a problem with how they format the package, they *may* be able to solve the problem without requiring an an update (either to iOS or to the United app).

Just a guess. Anyway, I have had 2 gate changes that did not cause the problem in the last week. That is the first time in almost a year that a gate change has not caused the problem.