United Club (ORD?) to-go coffee lids gone?
Oct 12, 2021, 3:58 am
#47
Join Date: Mar 2015
Location: New York, NY
Posts: 693
I know this thread is about lids, but if that’s another ORD lounge disappearance, that’s about as cheap as it gets.
Replacing the upstairs agents with that ridiculously inefficient and time consuming “Agent on Demand” that anyone can use is in really bad taste.
The agents downstairs are slammed with folks nonstop so there’s no way they can help with customer service... it’s bad enough they’ve ripped out the cardstock for thermal receipt paper.
Replacing the upstairs agents with that ridiculously inefficient and time consuming “Agent on Demand” that anyone can use is in really bad taste.
The agents downstairs are slammed with folks nonstop so there’s no way they can help with customer service... it’s bad enough they’ve ripped out the cardstock for thermal receipt paper.
Oct 12, 2021, 6:50 am
#48
FlyerTalk Evangelist
Join Date: Mar 2002
Location: Saipan, MP 96950 USA (Commonwealth of the Northern Mariana Islands = the CNMI)
Programs: UA Silver, Hilton Silver. Life: UA .59 MM, United & Admirals Clubs (spousal), Marriott Platinum
Posts: 15,709
Oct 13, 2021, 12:44 am
#50
FlyerTalk Evangelist
Join Date: Aug 2005
Location: Chicago
Posts: 11,513
I know this thread is about lids, but if that’s another ORD lounge disappearance, that’s about as cheap as it gets.
Replacing the upstairs agents with that ridiculously inefficient and time consuming “Agent on Demand” that anyone can use is in really bad taste.
The agents downstairs are slammed with folks nonstop so there’s no way they can help with customer service... it’s bad enough they’ve ripped out the cardstock for thermal receipt paper.
Replacing the upstairs agents with that ridiculously inefficient and time consuming “Agent on Demand” that anyone can use is in really bad taste.
The agents downstairs are slammed with folks nonstop so there’s no way they can help with customer service... it’s bad enough they’ve ripped out the cardstock for thermal receipt paper.
And I want my PDB lids back! (Used for coke zero).
Oct 13, 2021, 7:49 pm
#53
Join Date: May 2001
Programs: UA 2MM, DL MM
Posts: 3,243
Late to this thread but you're correct - lids and cups come from the same supplier location (industry standard that everyone makes both cups and lids). The UA supplier, US based, has multiple locations so no chance of it being a supply chain issue. As not everyone uses a lid for every cup, there is a chance UA simply screwed up ordering enough lids and lead times got extended.
Oct 16, 2021, 7:37 am
#55
FlyerTalk Evangelist
Join Date: Mar 2010
Location: DAY
Programs: UA 1K 1MM; Marriott LT Titanium; Amex MR; Chase UR; Hertz PC; Global Entry
Posts: 10,351
Late to this thread but you're correct - lids and cups come from the same supplier location (industry standard that everyone makes both cups and lids). The UA supplier, US based, has multiple locations so no chance of it being a supply chain issue. As not everyone uses a lid for every cup, there is a chance UA simply screwed up ordering enough lids and lead times got extended.
I could also believe lids are available if they really wanted, at an increased price/shipping or with setting up different vendor streams, but United didn't want to expend the cost/effort.
Oct 16, 2021, 12:54 pm
#56
Join Date: May 2001
Programs: UA 2MM, DL MM
Posts: 3,243
I am not a UA defender, but most industry's supply chains are a mess. I can easily believe that specific items are a struggle to source. Lids (made from plastic) and cups (made of a paper base) can certainly have different availability and manufacturing issues.
I could also believe lids are available if they really wanted, at an increased price/shipping or with setting up different vendor streams, but United didn't want to expend the cost/effort.
I could also believe lids are available if they really wanted, at an increased price/shipping or with setting up different vendor streams, but United didn't want to expend the cost/effort.
Nov 1, 2021, 1:51 pm
#57
Original Poster
Join Date: Jul 2005
Location: CHI
Programs: SPG LIfetime Plat, IHG Platinum, Hyatt Wannabe, Hilton Silver, UA Gold
Posts: 392
Since I started this mess, I am happy to report that both ORD B6 and San Diego had lids last week. Further, the cup situation at ORD was uglier than a church potluck. Some standard cups combined with some generic/red cups in various stacks. Actually kind of laughable, but it would support a supply chain issue over a new "feature".
Feb 10, 2022, 7:48 am
#58
Original Poster
Join Date: Jul 2005
Location: CHI
Programs: SPG LIfetime Plat, IHG Platinum, Hyatt Wannabe, Hilton Silver, UA Gold
Posts: 392
Today's WSJ has a related story today, headlines pasted below. United was ahead of the curve!